My Work
It is very annoying to wait on the queue or spend hours of waiting for appointment with the doctors. My name is Chitresh and I am working for an MNC from last 8 years. Now a days in our busy life we do not have enough time for ourselves and in that scenario imagine you have to wait for hours just to consult with the doctors. So, I tried to find a way where we can easily book appointments and consult with the doctor without any long queue or waiting period. So I created this application which saves your time, cost of travelling and assist you for your medical needs.
With the help of YourDoc, You can Book the Appointments, Counsult with the Doctors, Order Medicines and Book Tests.
To connect and find the nearby Docotrs and consult with them.
Persona Research
Persona Design
Find Pain Points
Users expectations Survey
List of features and MSCW Features and release plan Information Architecture Design
Tree Testing
Application Flow
Low Fidelity Prototype-Paper High Fidelity Prototype
Design UI
Mood Board
Color Theory
Typography
Iconography
Interface Design
Final Design (Iteration if required) Usability Testing(Concept Phase) Changes in UI if required
Total Participant: 10
All my interviews lasted for 15–20 minutes. I found them enjoyable and I was able to gather
useful information.
| Sample Details |
|---|
| Artist - 1 |
| Senior Citizen - 1 |
| Student - 2 |
| Doctor - 1 |
| Administrative Assistant - 2 |
| Digital Marketing Executive - 1 |
| Architect Engineer - 1 |
| HR Manager - 1 |
Survey Questions I asked:
1. What is your age range?
2. What is your current level of education?
3. What is your profession?
4. How many hours do you spend on mobile?
5. What are your hobbies?
6. What type of social apps do you use on a regular basis?
7. What are your biggest pain points related to Consult a Doctor?
8. How Frequent do you visit a Doctor?
9. Tell me something about your personality.
10. On the scale of 1-10 rate yourself on your health?
I identified several trends through the persona and user interviews.
1. What users want:
They want to connect with doctors easily in their locality without hesitation.
2.What frustrates users
> They don't have any platform to connect with Doctors, Book Appointments and Consult with them in very easy way.
> Long Queue & Waiting Period at the outside of the Hospitals and Clinics.
| Sample Details |
|---|
| Artist - 1 |
| Senior Citizen - 1 |
| Student - 2 |
| Doctor - 1 |
| Administrative Assistant - 2 |
| Digital Marketing Executive - 1 |
| Architect Engineer - 1 |
| HR Manager - 1 |
| Sample Details |
|---|
| Total Participants-10 |
1. It's bit complicated fot the users to navigateon "Rescheduled Appointment" link in the app. Most of the users were trying to find the link in the Profile Page.
SOLUTION : We should provide functionality of Rescheduled Appointment on the Profile Page so user can trigger this option directly.
2. We have achieved 90% success amd 93% directness rate. So as per results it was an easy experience for the users to navigate.
Here you can check the prototype of this app. By preview option, you will have video overview of this app and you can check how this app works and from Test Now you can check by yourself.
> The YourDoc interface was demonstrated to the participants physically on mobile phone
> 20 minutes sessions were hosted one-to-one with 7 participants. These sessions were moderated
by Me.
> Method used to test the interface was Think-Aloud method.
> Moderate sessions were conducted inperson where the moderator monitored all the details and
action of the participants.
>The participants then performed the required tasks on this
interface.
List of all participants
| S.No | Name | Roll |
|---|---|---|
| 1 | Chandan Singh | Digital Marketing Expert |
| 2 | Mahak Rajput | Artist |
| 3 | Aneesh Yadav | Engineer |
| 4 | Manas Gupta | Student |
| 5 | Abhay Verma | Technical Writer |
| 6 | Navdeep Kaur | Musician |
| 7 | Navya | HR Manager |
> The sample of users comprised of participants from Delhi/NCR, Bangalore
> The sample size consisted Students, Artists, Engineers and Marketing Executives
> Survey Monkey URL: https://www.surveymonkey.com/r/BDL3VQY
Summary of the flow (from left to right)
Summary of the flow (from left to right)
Summary of the flow (from left to right)
> Nearly all the participants liked the mobile app interface.
> All the participants were happy about the flexibility, performance and ease of use of this
application
> On the whole, this new app was accepted by all the users and they suggested to bring this app
asap for general users.
| Participants | Par. 1 | Par. 2 | Par. 3 | Par. 4 | Par. 5 | Par. 6 | Par. 7 |
|---|---|---|---|---|---|---|---|
| Ease of Use | 5 | 5 | 3 | 5 | 5 | 5 | 5 |
| Efficiency | 5 | 5 | 4 | 4 | 5 | 3 | 5 |
| Overall Satisfaction | 5 | 5 | 5 | 4 | 5 | 4 | 5 |
| Overall Usability Score |
|---|
| 4.66 |
So there is no any change required in the app as of now. I will have another round of usability testing session with the app after develeopment(Implementation Phase UT).